Refund Policy

At Hussnain Organic Store, we are committed to providing high-quality products. If, for any reason, you're not completely satisfied with your purchase, we offer a refund under the following conditions:

1. Refund Eligibility

  • Refunds are only available for products that are damaged or defective due to our error or fault.
  • If the product arrives damaged, please contact us within 7 days of receiving your order with photos of the damaged item.
  • Refunds will not be processed if the product is damaged due to misuse or mishandling after receipt.

2. How to Request a Refund

  1. Contact our customer service team at 03234559233 or email us at husnainorganicstore@gmail.com to report the issue.
  2. Provide your order number, product details, and photographs showing the damage.
  3. If your refund request is approved, you will receive a full refund to your original payment method.

3. Refund Process

  • Refunds will be processed within 7-10 business days after we have received the returned product and confirmed the damage.
  • Refunds will only cover the cost of the product, excluding shipping fees, unless the return is due to our fault.

4. Non-refundable Conditions
Refunds will not be processed for:

  • Products damaged due to customer mishandling.
  • Opened, used, or consumable items.
  • Sale or discounted products.